Features
Message templates: replying properly in one tap
Save the replies you send twenty times a week and drop them into any lead with the details already filled in.
JobLock editorial · 5 min read
Most of what you type to customers is the same four messages. Writing them once is the cheapest hour you will ever spend.
Placeholders do the typing
Customer name, trade, postcode and the written brief are inserted automatically when you apply a template to a lead, so a personalised message takes one tap rather than a minute of thumbs.
The four templates worth having
Start with these and add more only when you catch yourself typing the same thing twice.
- On my way — with a realistic arrival window.
- Running late — sent before the customer has to chase you.
- Here is my quote — what is included, what is not, how long it holds.
- Sorry, that is outside my area — with a suggestion of who to try.
The late message is the one that saves reviews
Customers forgive delays; they do not forgive silence. A single proactive text when you are running behind prevents most of the negative reviews a busy trade collects.
Consistent tone, even when you are rushed
A saved message reads better than something written one-handed in a loft, and it keeps every customer getting the same standard — which is what people mean when they call a trade "professional".
Also editable: the missed-call text itself
The automatic missed-call SMS is a template too. It is worth rewriting in your own words, with your trading hours and the areas you cover, because it is the message the most people will read.
Common questions
- Can I edit a template after saving it?
- Yes, at any time. Edits apply to the next message you send, not to messages already delivered.
- Do templates send automatically?
- No. Apart from the missed-call reply and the request confirmation, messages are sent when you choose to send them.
- How many templates can I keep?
- As many as you find useful, though most trades use four or five.
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