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What missed calls actually cost a trade business

Work out your own number in three lines of arithmetic. Most people are shocked.

JobLock editorial · 7 min read

What missed calls actually cost a trade business

The cost of a missed call is invisible, which is exactly why it never gets fixed.

The arithmetic

Missed calls per week, times the share that were real jobs, times your average job value, times fifty. Five a week at £300 is around £78,000 a year in enquiries.

Lifetime value makes it worse

A one-off emergency customer is usually worth more later through repeat work, servicing and referrals.

You already paid to generate them

Those callers came from your van, your ads and your reviews. Losing them is paying twice for nothing.

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